Shapeshifter
Advanced Features

Setting up Custom Domain

Connect your own domain name to Shapeshifter to create a fully branded coaching portal for your clients. A custom domain reinforces your brand and makes your coaching platform feel like a native part of your business.

Custom domains require DNS configuration with your domain registrar. You'll need access to your domain's DNS settings (e.g., GoDaddy, Namecheap, Cloudflare).

Access Custom Domain Settings

Navigate to your Profile page by clicking Profile in the left sidebar. Scroll down to the Organization section where you'll find the Custom Domain field.

Screenshot of a web application's user profile page. The left sidebar shows navigation links such as 'Clients', 'Leads', and 'Profile', with 'Profile' currently highlighted. The main content area displays user and organization details. The user's profile section shows their name as 'Sanket Khanwalkar' and email as 'sanket@superkit.io', along with a small profile picture. The 'Organization' section lists the organization name as 'ShapeX', a custom domain field, a color theme with hex code '#1118df', and a list of members with their roles (Owner, Admin, Member). The 'Account' section contains an option to 'Delete Account'. The top right of the organization section shows a logo area with the text 'ShapeX Coaching'. A control panel with recording time, pause, refresh, and other icons is overlaid on the bottom left of the screen.

Enter Your Custom Domain

In the Custom Domain field, enter the domain or subdomain you want to use for your coaching portal.

Common formats:

  • client.yourdomain.com [most recommended]

  • customer.yourdomain.com

  • [anything].yourdomain.com

  • yourdomain.com (least preferred since it's a root domain, requires additional DNS setup)

Using a subdomain (like client.yourdomain.com) is easier to configure and won't affect your main website.

Type your chosen domain into the Custom Domain field and click Save.

Configure DNS Records

Before your custom domain works, you need to point it to Shapeshifter's servers by adding DNS records at your domain registrar.

How to add DNS records:

  1. Log in to your domain registrar (GoDaddy, Namecheap, Kajabi, etc.)

  2. Navigate to DNS settings or DNS management for your domain

  3. Add the following DNS records:

    • Type: CNAME

    • Name: client (or whatever subdomain you choose)

    • Value: 743c6213a8ee24b2.vercel-dns-016.com

  4. Save changes at your registrar

DNS changes can take 5 minutes to 48 hours to propagate. Most changes take effect within 1-2 hours.

Godaddy

Namecheap

Kajabi (if your landing page is hosted in Kajabi, most likely you'll need to add there)

Notify DNS Updates

After saving the custom domain inside Shapeshifter settings and configuring DNS in your domain registrar, notify Shapeshifter via Slack or email that the changes are have been made.

Shapeshifter team will then:

  • Verify the DNS records are correctly configured and propagated

  • Provision whitelisting for your custom domain

  • Activate your custom domain

Once verified, Shapeshifter team will notify you. After that, you can verify it yourself and your clients can access their portal at your custom domain.

Go to any existing client, and click Client View from the side panel

You should be able to see the updated domain in the link.

Existing client accounts will automatically work with the new domain, clients don't need to re-register.

Troubleshooting Custom Domains

Domain not verifying:

  • Wait 2-4 hours for DNS propagation

  • Verify DNS records exactly match Shapeshifter's instructions

  • Just refresh the browser and reload the page

SSL certificate errors:

  • Allow up to 24 hours for SSL provisioning to complete

  • Ensure all DNS records are correctly configured

  • Contact support if errors persist after 24 hours

Subdomain vs root domain issues:

  • Subdomains (coaching.yourdomain.com) use CNAME records

  • Root domains (yourdomain.com) require A records and may need ALIAS records depending on your registrar

Video Walkthrough

For a complete visual walkthrough of custom domain setup and other organization settings, watch this video:

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